Unimpressed with std bank..

Follow up. Someone sent an email requiring me to verify my details and type of accounts to escalate the issue i addressed previously but I was concerned about how long it will take therefore I went to bank on 26/03 /21 to sort issue. I was horrified when the consultant told me that this is life about double debits occurring. I asked about pensioners and other people who probably could not get to the bank to sort matters. I told him it was unacceptable. He then put me on the line to head office. That guy apologised for the glitch but I told him that such a massive institution should have a better IT team. I'm with std bank because it was near to me when I began working. Over the years,certain employees at the Chatsworth, Montclair and Bluff branches in KZN have been nothing but helpful but this has changed completely in the last 20 years because of change in bank policies, charges and changes in types of employees. I am unimpressed with std bank but remain because of Persal.