UNIDENTIFIED
I phoned the bank to stop an unauthorized payment. I gave my name, my id number and was then asked to answer questions that has no bearing on myself, then to be told that for security purposes they cannot attend to my problem because I did not answer the questions correctly. None of these question asked me for my residential address or my email address. Now I have to go into the branch to identify myself. Pathetic to say the least.
Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for posting your comment.
We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Dear Johan Geldenhuis
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Dear Johan Geldenhuis
Thank you for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,