Unhelpful Standard bank Century City

I visited Standard bank Century City on 16 Mar 2019. I went with the intention of opening a student account for my daughter in order to benefit from their Identity document service. I was advised of what to take along by a call centre agent. I didn't succeed with opening the account or the ID process. I needed a school report for the account to prove that my 16yr old is a student and Standard banks consultant, Sumaya Bux, wasn't sure of the ID process yet they are the only branch in the Western Cape offering that service. Sumaya went on to ask me to be honest about my reason for opening the account as if I was doing something wrong by being attracted to their bank through their marketing initiative. I was upfront about my reason so I had nothing to hide. I then asked for the manager who was so busy that no one could tell me how long it would be before I could see them. I went to Home Affairs Bellville and found them to be so well organised. So I eventually won the ID battle and learned that I will never do business with Standard Bank.