lR
lynda R

1 reviews | Active since Jun 2013

19 Oct 2022, 11:09

UNHELPFUL STANDARD BANK

Fourways Mall Branch - popped in to see about activating a card - i dont bank with standard bank - the front reception area had a very unhelpful person- when i queried where i should Q he was surly and told me to sit on a couch ? They have big easy chairs but no couches - they have no decent system allowing you to work out how long you will wait and you have no idea who you are waiting for - they should go to FNB at Broadacres and see how helpful and efficient the front line people are in making sure you know where you Q and approx how long you will wait - def not a user friendly or helpful experience.

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Replies (1)
Standard Bank
Standard Bank's reply19 Oct 2022, 11:20
Official
Hi Lynda

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
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