HE
Henno E
1 reviews | Active since Jun 2015
10 Apr 2026, 10:48
Unhelpful, slow, not taking complaint seriously
I have laid a complaint with your complaints department and no proper feedback or outcome received.
A senior manager from the Complaints Department to call me urgently please.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
10 Apr 2026, 11:06Good day Henno,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Apr 2026, 11:06
Official
Good day Henno,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Henno E's updateReviewer Update
10 Apr 2026, 11:08I see your standard response to all complaints. Please be advised that a Senior Manager to call me asap to resolve this query. This query has been going on for weeks -- Senior Manager to call me ASAP please
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Henno E's update10 Apr 2026, 11:08
Reviewer Update
I see your standard response to all complaints. Please be advised that a Senior Manager to call me asap to resolve this query. This query has been going on for weeks -- Senior Manager to call me ASAP please
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Henno E's updateReviewer Update
12 Apr 2026, 11:25Same excuse ---- senior manager to call me ASAP
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Henno E's update12 Apr 2026, 11:25
Reviewer Update
Same excuse ---- senior manager to call me ASAP
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Henno E's updateReviewer Update
12 Apr 2026, 11:26You are not taking complaints seriously!
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Henno E's update12 Apr 2026, 11:26
Reviewer Update
You are not taking complaints seriously!
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Henno E's updateReviewer Update
13 Apr 2026, 11:26The request is that a Senior Manager calls me urgently - not the team - urgent response required!
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Henno E's update13 Apr 2026, 11:26
Reviewer Update
The request is that a Senior Manager calls me urgently - not the team - urgent response required!
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Henno E's updateReviewer Update
15 Apr 2026, 09:28No feedback phone call received from SENIOR MANAGER in COMPLAINTS DEPARTMENT
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Henno E's update15 Apr 2026, 09:28
Reviewer Update
No feedback phone call received from SENIOR MANAGER in COMPLAINTS DEPARTMENT
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Henno E's updateReviewer Update
15 Apr 2026, 09:30Standard Bank --- please urgently attend to my complaint -- no feedback received --- senior manager in complaints department to call me ASAP
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Henno E's update15 Apr 2026, 09:30
Reviewer Update
Standard Bank --- please urgently attend to my complaint -- no feedback received --- senior manager in complaints department to call me ASAP
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Henno E's updateReviewer Update
15 Apr 2026, 12:54SENIOR MANAGER TO CALL ME ----- Please provide email address
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Henno E's update15 Apr 2026, 12:54
Reviewer Update
SENIOR MANAGER TO CALL ME ----- Please provide email address
Standard Bank's replyOfficial
17 Apr 2026, 09:44Good day Henno,
Thank you for contacting us.
We have sent your request to our CRC team who will be in contact shortly.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for contacting us.
We have sent your request to our CRC team who will be in contact shortly.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2026, 09:44
Official
Good day Henno,
Thank you for contacting us.
We have sent your request to our CRC team who will be in contact shortly.
Warm regards
Standard Bank Hello Peter Team
***
Thank you for contacting us.
We have sent your request to our CRC team who will be in contact shortly.
Warm regards
Standard Bank Hello Peter Team
***
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Henno E's updateReviewer Update
17 Apr 2026, 09:48My request is that a SENIOR MANAGER calls me --- not team --- unresolved COMPLAINT!
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Henno E's update17 Apr 2026, 09:48
Reviewer Update
My request is that a SENIOR MANAGER calls me --- not team --- unresolved COMPLAINT!