Unhelpful, no care, time dor a new provider!

I have been part of standard bank for close on 8 years. couple months back I began a new job and went to clearwater mall and enquired on what requirements will be needed in orderfor me to upgrade my account (which apparently is a lot more complicated than initially thought)<br> Today I take of work early in order to upgrade my account with id and payslip in hand (this I was told was the only documentation they required previous meeting)<br> On arrival lady at the desk proceeds to tell me the man who helped me preciously is not in and the rest may not be able to help with my case but I can take a seat anyway and see what they say, I'm told by same lady that I need to fill in a proof of residence form (which I have not changed residicence since opening the account.... sat waiting for 20min with not a single person coming over to tell me how long I need to wait or if I will be seen to, while others at different areas are all being attended to even if it were to inform then when they will be seen to...<br> so evidentally I am not needed by standard bank and left the bank without even a glance from any staff in the vasinity.<br> went to fnb and my account with them will be open monday afternoon :)