Unhelpful ***** department call

Summons were left at my mother’s previous address stating that she has defaulted on a VFA. This finance was done *****ulently in her name and I suggested that she go to a branch to assist her with calling the ***** department. I received a call from her about the terrible service she received from the lady who assisted her on the phone, unfortunately she didn’t get her name. If a 61 year old, distressed lady calls to state her case, about a *****ulent account that she didn’t open, the last thing she needs to hear is “why didn’t you gather xyz information or when did you find out about this or it can’t be that you never knew about this”. This speaks to terrible people skills - if she didn’t have the necessary information to report the *****, then she should’ve been guided on what information she needs. I’m extremely disappointed in this terrible interaction and lack of assistance that my mother received, especially with such a stressful ordeal.

Worse she is a long-standing Standard Bank client, maybe she should consider another bank