Unhelpful customer service

Your customer service at the Riverside branch and call center is appalling & infuriating. Your call center agents told my father to go to a branch for assistance. He spent hours there only to be referred back to the call center by the branch consultants. What kind of garbage service is that? Have you any idea how much one spends on phone calls to you and to drive to the branch? To date he has not been assisted with his quiry!