Unhelpful, charges huge bank fees instead.

Utterly disgusted with your service and exorbitant fees you charged my "********" wife.

I sent her in to get help with acquiring bank statements from a year ago. This is a feature available within the online banking system FOR FREE. I have multiple accounts that I could get anything up to 2 years old with, except her personal account as the error read: "You need to have transacted for at least 1 month on this account to show a statement history".

Of course, this is nonsense as the account is used monthly for many transactions. I sent my wife in to get assistance, but the consultant could not help, so instead printed us a statement which was later charged a R256 fee!!! R256 for a problem that was Standard Banks to begin with.

I respectfully request a full refund and problem to be resolved asap. It's disgusting that you have the cheek to charge such crazy fees when this is something that comes as a basic service online, which we can not access.