Unhelpful bad attitude

<p>I have a prestige cheque account with 2 cards. One I use and 1 my wife uses. This afternoon my wife tried making a purchase at Pick a Pay. The transaction did not want to go through even after trying 3 different machines. I checked my account balance to make sure there were sufficient funds. I then tried to draw cash at a standard bank atm using my card. The atm did not allow withdrawal. Stating a higher amount was requested than was available. I then called prestige banking. Carmen answered the phone and checked the system to see if she could see what the problem was. She told me that neither of the transaction attempts were reflected on the system and that the problem must be with Pick a Pay upon which I told her that it can not be with Pick a Pay because I have experienced the same problem elsewhere at a standard bank atm although there are sufficient funds in the account. I asked her to log an error on the system. She said she cannot as there were no problem. She was not helpful at all and had a bad attitude toward me and the problem, insinuating there was no problem and therefore nothing to be done. This is the unhelpful stinking attitude I am getting from a so called prestige service consultant supposed to try and help a customer. She was neither friendly nor took any initiative to try find out what the problem was.</p>