DC
David C
1 reviews | Active since Apr 2012
15 Feb 2024, 11:42
Unhelpful assistance tendered
The most unhelpful bank that have now having me stranded overseas . The chat in the app is so unhelpful.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
15 Feb 2024, 11:58Dear David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Feb 2024, 11:58
Official
Dear David
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
DC
David C's updateReviewer Update
17 Feb 2024, 00:41Hi There,
I got another vague response.
I have received a reply from STD Bank that the amount was correctly charged.
All I need to know as why 4 transactions was charged when against 2 legitimate charges were made on the Feb 12??? HOW COULD THIS BE CORRECT????? When I rep**** to their email - AGAIN no response??
I got another vague response.
I have received a reply from STD Bank that the amount was correctly charged.
All I need to know as why 4 transactions was charged when against 2 legitimate charges were made on the Feb 12??? HOW COULD THIS BE CORRECT????? When I rep**** to their email - AGAIN no response??
DC
David C's update17 Feb 2024, 00:41
Reviewer Update
Hi There,
I got another vague response.
I have received a reply from STD Bank that the amount was correctly charged.
All I need to know as why 4 transactions was charged when against 2 legitimate charges were made on the Feb 12??? HOW COULD THIS BE CORRECT????? When I rep**** to their email - AGAIN no response??
I got another vague response.
I have received a reply from STD Bank that the amount was correctly charged.
All I need to know as why 4 transactions was charged when against 2 legitimate charges were made on the Feb 12??? HOW COULD THIS BE CORRECT????? When I rep**** to their email - AGAIN no response??
Standard Bank's replyOfficial
17 Feb 2024, 09:21Hi David.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter
Team ***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter
Team ***
Standard Bank's reply17 Feb 2024, 09:21
Official
Hi David.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter
Team ***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter
Team ***