Unhelpful as always

Good Day

To whom it may concern. Kindly receive this as a formal complaint against your staff that assisted me today. First telephonic was bad, had to hang up. The guy was unreasonably slow and dilly dallying but however nice to me. Second person was a lady, very impatient and rude.. You would swear she has masters in rudeness and incompetence. She ended up by telling me I failed security checks.. I want the name of that lady and I want her to formally apologize to me in writing for saying I am "distracted" with an impatient tone. Your Twitter account is also equally managed by an extremely futile person who kept asking me irrelevant questions despite my plea and request to be called back. Once again, you fail.. Dismally.. Again. Now I want to embark on the account transition process to another bank.. Can I be reached on this number *** to formally detail my unhappiness.. Thanks