Unhelpful and stupid

<p>I requested a client's information from your info@SBSA email address. Previously, they have been helpful and provided information I've requested. Not anymore. Apaprently now, we are not allowed to request information for clients. This despite the fact that an authority letter signed by my client was attached to the request. I responded pointing out this fact and suggested that whoever addressed my emailed request then contacts my client by phone for confirmation, if they felt it necessary. What did I get back? An identical, typically and equally unhelpful response - they made absolutely no effort to help. Well done on being a typical bank, zero service, make everything someone else's problem.</p> <p> </p> <p>Staff involved: Abegail Schultz and James Lebelo </p>