Unhelpful and ***********/ financial burden

<p>I have been with standard bank for about 3 years now only because our home loan is with them. Since changing from absa to standard bank I have had nothing but heart ache. With absa I've never experienced a problem for 7 years. </p> <p> </p> <p>I have had issues regarding my bond and no follow up. I have had money disappear from my account in the thousands because standard bank banks the transactions almost months away from the actual transaction. They says it my duty to check if money went off. And make sure it's in my account. Like really. 700 will jus go and then Reappear without answers. They always blame the merchant of the store instead of their own pathetic system that are delayed because when I contact the merchant they say they received the money or the fault is with standard. I actually had pnp tell me they have endless problems with standard bank about how delayed they are. And constant issues. </p> <p>Of late I sent an email with a query regarding my credit card. I had woolworths refund me for a purchase done online. </p> <p>Here is the SMS proof that they returned it. Standard Bank: R449.00 returned to *** from . Avl bal R1846.51 2017-04-07 Query? ********** 107 </p> <p>But till today the 12 of may. Which is over a month now the money does NOT reflect on my cc. They reply to emails weeks later asking me for my credit card number. Then I do. TheN another week later they say I must contact the merchant which I had already done and they confirmed money was returned. And u know if u purchase from woolies they are the most competent company I know. Good response time etc. So again standard bank keep deferring to the merchant. Till date nobody can assist and give a proper answer. How can I get an SMS which is proof. But still no money in my account. If I go to the bank they say I need to call the credit card line. When I do they cannot help. So who the **** do I get to assist me. Standard bank is THE MOST PATHETIC BANK AND PATHETIC SERVICE. Till today, No money in my credit and account. They tell me what I know and already emailed them. They say no ma'am the money is not in ur account. I said like ***. Duhh. That's what I need help with. </p> <p>So please hello peter. Expose this **** bank. And take them to task. They have caused me nothing my financial stress. And yes I will be changing banks soon.</p> <p>My advice to everyone. DO NOT BANK WITH STANDARD BANK. </p>