Unhelpful

I attempted to contact my prestige banker to conduct my banking requests telephonically. Not having her direct details I googled the info and when through to the contact centre. When I asked to be transferred to the prestige banker it was not possible as it is not allowed. so, I had to deal with the call centre agent. I fully understand that the security questions are important by being a long standing customer with the bank and after being asked multiple questions some of which I did not have the answers too, readily, was very frustrating. Further to this, when I visited the Cresta Branch on Saturday I was informed that prestige bankers do not work on a Saturday unless you make an appointment. Given that I am unable to go into a branch during the week, I asked the contact centre agent if I could make an appointment to see my prestige banker on this coming Saturday. I was told it is not possible because they do not work on a Saturday. I then provided feedback as was provided to me by the Cresta branch and was informed that this is not the process..this disconnect is absolutely frustrating and really compromises my experience with the bank.