WP
William P

1 reviews | Active since Feb 2024

25 Jun 2024, 14:25

Unhappy with the service I got from Standard Bank S.A

Good afternoon to everybody I hope all is well and you are still blessed:::I want to share my experience with 1 bank I've always trusted which is standard bank Sa......... On the 21st on June 2024 my account was blocked without any notification whatsoever.......i was not aware because I ddnt have any use for money, now come the 25th of June 2024 same month I try to pay my bills my app is not working OK so I go to the bank to report they tell me my card has been blocked and they cannot assist me I have to send an email to the ***** department which I did, they said a consultant will call me I waited even now am still waiting for their call..........this is the second time they do this my wife once told me to consider changing my bank I wish I had listened to her.......mamelodi branch staff was unfriendly the bank doesn't even deserve a single star.......

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Replies (4)
Standard Bank
Standard Bank's reply25 Jun 2024, 14:30
Official
Dear William, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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WP
William P's update25 Jun 2024, 16:21
Reviewer Update
I don't mean to be rude but you have to understand my ****en frastrations I have been waiting for my ****en account to be ****en unlocked I fail to understand I mean it's my hard ea
WP
William P's update25 Jun 2024, 16:22
Reviewer Update
Hard earned salary that you guys blocked my account please sort my matter out *** and am ****en leaving your bank this is urterly bull****
Standard Bank
Standard Bank's reply26 Jun 2024, 17:18
Official
Dear William, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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