Unhappy with the service at Standard Bank

I lost my card on the 3rd of july and called standard bank to place a stop on the card and order a new one. The card was delivered to the branch I chose a few days later but I had received no notification of this. I called in a week later as I still had not received an sms.... I was told I would. I was told that the card was ready on the 5th of july...a week earlier. Turns out they had my old cellphone number but every time I called in to query, my new cell number was the verification number. I had problems using the new card on the same day as it kept declining at stores, despite having money in my account. I had to draw money or use my old blue card. I called and they assured me this would not be the case the next day as it was new and needed to be activated, which they said would take 24 hours. They did not tell me this at the bank. I used the card 2 days later and it was still declining. I had money on my account and used my blue card as this worked. I called the customer care again. The lady said she was not sure what happened as there was no block on my card. She ordered another card and said that I would not have to pay any fee again for a replacement card as I did before and this was no fault of mine . Yet... I have had money deducted from my account today for another card. I will be calling again tomorrow to query this. I am definitely changing banks soon, as the service and fees are unacceptable.