Unhappy with STD Bank Private banking service

My experience with STD bank Signature has been a disaster since day 1.I have dealt with STD bank Branch managers and even had assistance from prestige bankers had a Titanium Elite account that worked well and zero issues. For 20 years declined private banking and prestige banking offers as I could not see the value. ABSA tried to recruit me and they almost did for Private and Business banking and the private banker drove from Alberton to meet me at place of my convenience almost signed up as he offered everything better than I was getting at Standard bank. I decided to be loyal to STD bank who I banked with my whole life and opted for Private banking and then the nightmare starts. Since my changing to Private banking from 1 November, it took almost a month to get the correct cards, every person that calls wants to hear what’s wrong but does almost nothing to help. I am happy to name and shame people with the BIG EGOS in private banking if requested. For the first time in 35 years of banking with Standard Bank am having my payments and eft declined. Have missed Black Friday online sales, embarrassed myself in Pick and pay when I could not pay by EFT and all ATMS not working over that weekend so no cash. Yesterday I embarrassed myself again after filling fuel and card declined again. I changed the limit on my card to higher value last night. This morning, my transaction declined again when trying to pay a medical practitioner. Every single private banker that I have dealt with to date has this Big Ego about themselves and sort of looks down on the client based on his value. The only and I will repeat only person that has assisted us so far has been Melanie Govender and my worry is that she is promoted then we will be stuck with other big ego people who want to listen to our problems and escalate to someone else who also calls to listen, then escalate again but fix nothing. Bear in mind that I am paying a lot of money for time to spend 40 mins on the phone per Big Ego private banker. While the big Ego private bankers get paid to hear me talk. So the more times I speak on phone, the more they get paid. In my experience, Private bankers seem to start around 9 am and finish at 3.30 pm. They don’t take messages before or after 4pm and only respond to emails next day. Melanie on the other hand will respond at whatever time she is available even during later hours or very early in the morning on what’s app. Other big EGO private bankers don’t share their numbers so we have to call landline and follow queuing system but the very same banker has all our private and personal details to call us back on our personal mobile phones. I am angry, frustrated and sharing my bad experience to the rest of the world. My original private banker sent me to Emirates Travel booking to book Avis car hire just to show how bad things are. The same bad experience has happened to my wife also. Let the EXCO read this and investigate why others cannot be real bankers like Melanie Govender who does not work on Ego but focuses on customer service which is highly commendable am happy to provide a paper trail of names and service experiences to the Exco Team who want to listen as I could easily name and shame but that will make me same as the EGO Conscious private bankers. I wait for you call. Unhappy private bank client.