Unhappy with lack of service

I came to the bank to open an account. I arrived at the premises at 8:30am on Saturday, I was second on the list of clients to be assisted but I only received service at 10:21am...surely it doesn't take an hour to open or assist ONE client! What makes the situation even more apauling is that, as an ex staff member, I know exactly what is happening. Why can't there be more people being upskilled to absorb the pressure paused by the branch? The service received makes things even worse...no acknowledgement from the consultant, no interactions, what happened to the high 5? Is it non existent anymore...please bring it back because it was the reason Standard Bank was the best in service. <br> And why can't I get a card without limits for a society account? It has no limits in order to do online banking? I am not a happy client at this moment.