BS
Boitshoko S
1 reviews | Active since Apr 2025
03 Jun 2025, 14:44
Unhappy with Customer Services from the Carlton Centre Branch.
Good day
Today I went to Standard Bank Carlton Centre Branch for some customer service. I decided to go to the Branch at the top floor. When I got there I waited for almost 45min when another consultant came in with people saying he was coming from the bottom branch. The consultant then told us that they are going to be assisting the people that he came with first and then we’ll follow.
That is totally unacceptable if we become realistic because we got there first and waited to be assisted. I then decided to leave the Branch without being assisted and after also waiting for almost 45min because I was loosing my temper !!!
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Standard Bank's replyOfficial
03 Jun 2025, 14:51Dear Boitshoko,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2025, 14:51
Official
Dear Boitshoko,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***