TR
Thandeka R

1 reviews | Active since Nov 2011

19 Aug 2015, 09:24

Unhappy with credit card increase response

I have been a standard back customer for like 10 years and I called them to get a credit card increase cause I was in need of urgent cash. Unfortunately I had withdrawn money from the credit card and because of this I couldn't get the increase which doesn't make any sense and I was told that I can only try to get an increase again after 6 months. <br> <br> Clearly standard bank doesn't care about their customers, in need of cash urgently you can't even help the same person who has been a good customer for years. you do not deserve my loyalty . I will be settling my account towards the end of this year, I'm just glad I closed my cheaque account with you earlier. (by the way the cheaque account was closed because of bad service that was received at sunninghill square.)

0
Replies (1)
Standard Bank
Standard Bank's reply21 Aug 2015, 16:15
Official
Hello TSM*,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***