Unhappy Standard Bank client

I've been asking for feedback about a late estate account and no feedback has been given as to how the proceedings are going. I'm beginning to think people are fidgeting with funds since no report is coming through. Sent numerous emails for the past few weeks and still no response. A gentleman named Shadrach Morgan tried his best (together with lady named Nompumelelo) who have been of assistance and trying to assist since they referred me to someone from their team as they're not dealing with such but their team has been dropping the ball and not even responding to their owncolleagues' internal emails.

It pains to even write such because I genuinely regarded Standard Bank as efficient yet here we are, an unhappy client that merely wanted feedback and how things are.