Unhappy service with Standard Bank

Good day

My name is Joanne van der Ross I am a customer of Standard bank amount of R5000.00 was taken from my account on the 20th I was in a meeting when the transaction happened and only saw the transaction on my phone later that day I immediately reported it to Standard Bank I even told the women that I am the only one with my pin and the feedback was that the person used my original card and pin I am really not happy as I had to phone them for feedback that is when I was told to open I case at the police station which I did and again on the 10/01/2019 I phoned them I was told by the consultant that my original card was used and pin I would like standard bank to refund me and send an apology for accusing me about lying

Kind regards

Joanne