CA
Conita A
1 reviews | Active since Feb 2020
27 Sept 2021, 12:32
Unhappy Service
Good day
on the 6th September 2021 i called your office to update the banking details of the person loan i have with use , i told the agent that he needs to update the details to the revolving loan details as my salary goes into the fnb bank account, the funds in my saving account is a saving account , i received a sms to say the details has been amended ,on Saturday the 25 September i received a notification that the installment went off from mt savings account ,
firstly the debit order date is incorrect Secondly what if there was no funds in that account the debit order would have been unpaid and reflected negatively on my profile
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Sept 2021, 02:09 Hello Conita
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply28 Sept 2021, 02:09
Official
Hello Conita
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
CA
Conita A's updateReviewer Update
28 Sept 2021, 07:39What does this mean that my details will be updated or should i call again and spend 30 min on a call with no one coming bck
CA
Conita A's update28 Sept 2021, 07:39
Reviewer Update
What does this mean that my details will be updated or should i call again and spend 30 min on a call with no one coming bck