Unhappy Pensioner

Item: Standard Bank
Rating: 1
Author: Johan O

As a pensioner Standard Bank Westgate made me lose R400 which a lot of money for a pensioner as they did not help me correctly. I went in to the branch as I do not do Internet banking and wanted them to add to beneficiaries that I could transfer money into the accounts from the atm machine or inside the bank. But I was told a cheaper option was to go and draw the money by the tellers and go and pay the place myself. To draw the money inside cost me R400 where if they did what I said I would of saved the money or changed my daily withdrawal for the day

Helpful (0)

Replies (3)

Johan O's updateReviewer Update

22 Jun 2018, 12:27

I feel that they should waver the money because of there lack of knowledge and for not helping me correctly making me stand in a long queue and waiting. I am 71 and to lose that amount of money from Standard Bank is a lot

Johan O's update22 Jun 2018, 12:27

Reviewer Update

Standard Bank's replyOfficial

22 Jun 2018, 13:16

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply22 Jun 2018, 13:16

Official