MH
Matthew H

1 reviews | Active since Mar 2018

23 Mar 2018, 12:53

UNHAPPY NEW ELITE CLIENT

Good day I have left this on their website 3 hours ago and on face book 2 hours ago.

I am extremely unhappy with the service of my new standard bank account. First time account holder, not even a week old, once my transferred amount is reflecting on my blocked card, i have all the intention of transferring the money back to my Ned bank account and closing this account with you.

I am not going to go into all the detail as I am sure there will be a record of my calls and concerns over the past 2 days.

I was told everything will be in working order. Agent reference - team leader Alex-03/23/2018 call from 09:02 - 09:35

Unhappy client. - Only 4 days old account. - Shocking

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Replies (6)
Standard Bank
Standard Bank's reply23 Mar 2018, 13:18
Official

Thank you for your posting.

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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MH
Matthew H's update23 Mar 2018, 13:27
Reviewer Update
This Auto response means nothing to me. Get an agent to call me and I'll be satisfied. What a joke. Changed banks and now sit without money. Thank u Standard bank for nothing.
Standard Bank
Standard Bank's reply26 Mar 2018, 15:23
Official

Thank you for allowing us the opportunity to look into your matter.

One of our social media moderators has been in contact with you on Saturday the 24th of March to assist further.

We appreciate your support and loyalty.

Kind regards


Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Mar 2018, 15:24
Official

Thank you for allowing us the opportunity to look into your matter.

One of our social media moderators has been in contact with you on Saturday the 24th of March to assist further.

We appreciate your support and loyalty.

Kind regards


Complaint Resolution Centre

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***

Standard Bank
Standard Bank's reply26 Mar 2018, 15:24
Official

Thank you for allowing us the opportunity to look into your matter.

One of our social media moderators has been in contact with you on Saturday the 24th of March to assist further.

We appreciate your support and loyalty.

Kind regards


Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply26 Mar 2018, 15:24
Official

Thank you for allowing us the opportunity to look into your matter.

One of our social media moderators has been in contact with you on Saturday the 24th of March to assist further.

We appreciate your support and loyalty.

Kind regards


Complaint Resolution Centre

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