UNHAPPY LOYAL CUSTOMER

This is Mhlaba Given Moshoane ********** 737089..... April l lost My bank card, l went to Atteridgeville service centre on 21-04-2018 for card replacement,Motlatsi Mashaba help me with that. My brand new card was swallowed by Atm machine at the same branch...date 25-05-2018.I went inside to report the matter....the same person who assisted me again but this time she was rude to Me,n she wanted Me to pay for the replacement of My card hence it was not my fault, l ask her to call the branch manager but she came back with Tryphina Motsipe (head of tellers) who said they will solve the problem and l won't pay the fee....but they went ahead n charge Me R131.14. I saw it when l pull out out my statement from the atm.I went to the branch on the 02-06-2018 to Query the reversal of My card fee....She took My work telephone number and my cell phone number and she promised to phone Me on Monday 04-06-2018 but she never did and the reversal wasn't done.l went to the branch again on the 11-06-2018 when l enter standard branch l ask to see the branch manager but they brought me someone with (no name tag/badge )--- l ask them and they gave me the funny excuses saying he is not there and his/her assistance is on lunch...l ask Helen Letwaba for branch Manager and she told Me He/She is in the Meeting....they never wanted me to speak to him/her..Helen told me that the reversal was done on the 5th-06-2018 but was not reflecting on my account....then she authorized something on her system then the money reflected immediate...as a customer I'm not happy with the service l received from Atteridgeville branch....Bcos I have to travel to the branch many times just for them to do their job and because of the careless mistakes of their *********** employees.....wasting money unnecessarily.....