LM
Lerato M
1 reviews | Active since Feb 2018
09 Nov 2018, 13:32
Unhappy Home Loan Customer
Our Liberty Policy is ceded to Standard Bank. Meaning we cannot do anything with the policy without approval from Standard Bank. Since the 27th of June 2016 we have written emails and letters to Standard Bank Home Loans to grant us permission in order to allow us to access the savings part of the policy in order to pay off the bond and to date we have recieved ABSOLUTELY NO FEEDBACK.
Is Standard bank ignoring us just so they can earn their interest on the loan? I'll just have to conclude that as Standard Bank is not communicating with us at all.
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Standard Bank's replyOfficial
09 Nov 2018, 14:08 Dear Claudette
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply09 Nov 2018, 14:08
Official
Dear Claudette
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***