SB
SONIA B
1 reviews | Active since Aug 2009
26 Nov 2019, 14:09
Unhappy, Frustrated Client
I settled my revolving loan last week and called in to confirm if the loan is settled and the consultant advice me to go into the branch. Yesterday I went and sat for 30min without any assistance. I tried again today and sat for over an hour, the que is very long and with only 3 consultants to assist. I am not happy with the waiting time. Why should I go into the bank to close the account. I need this account to be closed and the money be paid back into my FNB Cheque account as the debit order went off again although I settled the account. STD service is annoying that is why I ended up closing my account. I cant believe the disgusting service I GOT.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Nov 2019, 08:14Dear SONIA
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Standard Bank's reply27 Nov 2019, 08:14
Official
Dear SONIA
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre******
Standard Bank's replyOfficial
04 Dec 2019, 10:16Dear SONIA
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply04 Dec 2019, 10:16
Official
Dear SONIA
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***