Unhappy Disappointed Client

Good day

Being a loyal customer to Standard Bank for many years i am just so disappointed, i called in over a month ago on the 25/03/2022 and app**** for debt consolidation because my financial position has changed and i was told it took 10-16 working days to be finalized. I was called and assisted and was approved and i received documents to sign and email back which i did, then it went silent i called the number provided and there was no answer after sending numerous emails i got an email saying my documents were received and i would receive a mandate its day 27 and still nothing. I called the debt care centre and was told the matter has been escalated i then called again today to the number i was provided and still no answer i called debt centre again and was told the same matter has been escalated. I do not understand the type of service this is as if it was another bank i would have been sorted by now.

I am really disappointed by this bank .