Unhappy

On the the 30th November 2021 I was ****med, but to make a long story short. After a month or so Standards bank contacted me to advise that they will be doing a refund of the majority of funds however they were unable to recover 10k as it was already withdraw by **********, however they told me that the bank will refund me 50% from the withdrawal funds, and refund me the service fees. However I was credited 3x the service fees money and not the R5000 as promised I emailed ***** numerous times advising them of the error and to please fix the account guess what!!!!! Nothing done yet

2nd I had to go to the bank on several occasions to get a new card after the ***** up to date I can't access my homeloan I got told to phone home loans they send me back to branch up and down useless staff that doesn't know what they are doing now my bond is in credit and I can use my access account.....because no one can link it and guess what once again I will need to spend hours at a branch to sort out incompetence of Standard bank.

3rd I got a new phone as mine fell and broke then I tried to download and access my account quest what no surprise here but now it's blocked and the contact details no longer belongs to me....after years and years the numbers is wrong!!!!!!! And I can't get a one time password once again I spend a hour on the phone with ***** and quess what....yes you are correct no luck and once again if no one knows their job I get directed from pillar to post and was told to go back to the branch like I love going and standing in hours of ques with a mask on my face to be properly being told to phone *****...

Soooooo tonight at about 7 someone if it is from ***** told me that there was a allert on the account but once I asked why I must go to a branch to fix the telephone number he dropped the call.....

Please I want to investigate who changed my number And I want to know what the he'll is going on with my account or should I close my business