1 reviews | Active since Dec 2022
Unhappy customer SBSA HOME LOANS
Dear Standard bank kindly updated you automated systems on the payments made. On the 24th of December 2024, I made my bond payment using auto transfer from Standard Bank App to avoid Xmas money issues. On the 27th of December Standard Bank try to debit me and unfortunately there was no money since I paid for my bond. Now I was charged R130.00 fee for returned unpaid item. I cannot do payment twice in same month for my bond. Dear Standard Bank, please kindly update Credit Bureaus accordingly as I don't owe and never missed bond payment for December. There is prove for which I can provide. Also refund my R130.00 returned fee as I paid my monthly premium using SBSA App auto transfer. I paid and don't want my credit profile to be ruined for something I didn't do. Please kindly update my SBSA Bond account and provide correct information to the credit bureaus.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Our team will reach out to further assist.
Kindest regards,
Standard Bank Hello Peter Team
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