JM
John M
1 reviews | Active since Jul 2016
08 Oct 2021, 10:47
Unhappy Customer
Good day,
I recently received a "payment holiday", and very thankful for that. I am however concerned that a debit order proceeded on my account, and I should received 50% back into my account. I have spoken numerous times to the debt care centre to fasciliate this, but no joy. As, a customer I was told that an escalation usually takes 5 business days to execute, and with this expectation thought by now would be resolved..please urgently assist with this request
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Oct 2021, 01:13 Hello John
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Oct 2021, 01:13
Official
Hello John
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
JM
John M's updateReviewer Update
11 Oct 2021, 11:27Good day,
What is the expected turnaround time to resolve this matter, as I have query this on the 29 Sep 2021 and also 8 Oct 2021, and have no tangible update. Regards,
What is the expected turnaround time to resolve this matter, as I have query this on the 29 Sep 2021 and also 8 Oct 2021, and have no tangible update. Regards,
JM
John M's update11 Oct 2021, 11:27
Reviewer Update
Good day,
What is the expected turnaround time to resolve this matter, as I have query this on the 29 Sep 2021 and also 8 Oct 2021, and have no tangible update. Regards,
What is the expected turnaround time to resolve this matter, as I have query this on the 29 Sep 2021 and also 8 Oct 2021, and have no tangible update. Regards,