FC
Faith C
1 reviews | Active since Sept 2024
28 Jun 2025, 15:30
Unhappy customer
I had to close an account from them so I went to a branch then closed it and asked my money to be transferred to an active account but the money never reflected. I've been calling and no one is helping me. All rhey doing is playing me and they told me the money was transferred to an account I don't know.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Jun 2025, 17:00Dear Faith
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Jun 2025, 17:00
Official
Dear Faith
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
FC
Faith C's updateReviewer Update
28 Jun 2025, 18:12Hi
I hope so because this is the second time a situation like this happening to me. I hope to hear from you ASAP with positive feedback.
Faith
I hope so because this is the second time a situation like this happening to me. I hope to hear from you ASAP with positive feedback.
Faith
FC
Faith C's update28 Jun 2025, 18:12
Reviewer Update
Hi
I hope so because this is the second time a situation like this happening to me. I hope to hear from you ASAP with positive feedback.
Faith
I hope so because this is the second time a situation like this happening to me. I hope to hear from you ASAP with positive feedback.
Faith
Standard Bank's replyOfficial
29 Jun 2025, 09:02The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team ***
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply29 Jun 2025, 09:02
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team ***
We will revert with feedback as soon as possible .
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team ***
FC
Faith C's updateReviewer Update
30 Jun 2025, 18:38I am still waiting for a feedback as you treating the matter as a priority.
This whole matter has been going on for a whole month and you are still dealing with it. This is not how a customer should be treated genuinely.
I am not happy.
This whole matter has been going on for a whole month and you are still dealing with it. This is not how a customer should be treated genuinely.
I am not happy.
FC
Faith C's update30 Jun 2025, 18:38
Reviewer Update
I am still waiting for a feedback as you treating the matter as a priority.
This whole matter has been going on for a whole month and you are still dealing with it. This is not how a customer should be treated genuinely.
I am not happy.
This whole matter has been going on for a whole month and you are still dealing with it. This is not how a customer should be treated genuinely.
I am not happy.
FC
Faith C's updateReviewer Update
09 Jul 2025, 22:45Never got a call till now. Wow this is such a horrible customer service
FC
Faith C's update09 Jul 2025, 22:45
Reviewer Update
Never got a call till now. Wow this is such a horrible customer service