UNHAPPY CUSTOMER

I have opened a Loan account a month ago to buy a car, and ever since then i have had nothing but issues with my loan account. I have phoned Standard Bank +-10 times, used the internet banking chat box, went into the Cape Gate Branch TWO times, and emailed Standard Bank.

My problem is that i cannot gain access to my loan account at all and my balances show R0.00 AFTER I have transferred money into the account.

Every time i raise this issue, a ticket gets logged with IT with a promise to receive feedback; i have not received feedback once from IT.

The consultants cannot tell me what's wrong with my account, and the lending department told me i need to transfer money via Beneficiary payment to have access to my account within 24 hours. 48 hours later - no access to my account.

Now i get told i need to pay back 15% of my loan amount back before i can have access to my account again. My problem with this is, how will i know i paid back the 15% if i have NO ACCESS to my account at all and i CANNOT review the balance in my account. How is this accommodating towards Standard Bank customers? How will i know how much money is in that account if i do not even have CONTROL over how much money i can transfer into that account?

I am highly upset about this, that after a MONTH of struggling to get an answer, this is the answer i receive.

I have been with Standard Bank since 2019 and have never had a problem. i have tried to be civil for the duration of every phone call, email and visitation, but now i am fed up. This is unnecessary stress that could be avoided by Standard Bank.