NM
Nelly M
1 reviews | Active since Jun 2014
10 Jul 2025, 10:55
Unhappy customer and terrible service
I’ve been a credit card holder with Standard Bank since 2008 and have made numerous phone calls and emails however, my issue remains unresolved. I'm seeking an amortization schedule or reconciliation statement to understand how my payments have been app****, as the capital balance appears unchanged despite consistent payments since 2008.
A call centre representative previously explained the charges included in my instalments, and I then requested a reconciliation statement to clarify the payment allocations. Unfortunately, after multiple follow-up emails, I still haven't received the statement. I believe receiving a statement should be a straightforward process, unless there's an underlying issue preventing me from obtaining this information.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Jul 2025, 11:14Dear Nelly,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2025, 11:14
Official
Dear Nelly,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
NM
Nelly M's updateReviewer Update
05 Aug 2025, 07:34Good day
I am still awaiting a response from your institution. I received a call on the 11th of July 2025 and was advised that my query will be attended within 5 working days, it is now a new month a still no assistance. Could someone please advise what is so hard in preparing a reconciliation statement and forwarding that to me or is there another reason that your whole institution is failing to provide a simple reconciliation statement.
I am still awaiting a response from your institution. I received a call on the 11th of July 2025 and was advised that my query will be attended within 5 working days, it is now a new month a still no assistance. Could someone please advise what is so hard in preparing a reconciliation statement and forwarding that to me or is there another reason that your whole institution is failing to provide a simple reconciliation statement.
NM
Nelly M's update05 Aug 2025, 07:34
Reviewer Update
Good day
I am still awaiting a response from your institution. I received a call on the 11th of July 2025 and was advised that my query will be attended within 5 working days, it is now a new month a still no assistance. Could someone please advise what is so hard in preparing a reconciliation statement and forwarding that to me or is there another reason that your whole institution is failing to provide a simple reconciliation statement.
I am still awaiting a response from your institution. I received a call on the 11th of July 2025 and was advised that my query will be attended within 5 working days, it is now a new month a still no assistance. Could someone please advise what is so hard in preparing a reconciliation statement and forwarding that to me or is there another reason that your whole institution is failing to provide a simple reconciliation statement.
Standard Bank's replyOfficial
06 Aug 2025, 07:26Good day Nelly,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2025, 07:26
Official
Good day Nelly,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
NM
Nelly M's updateReviewer Update
14 Aug 2025, 14:16This is getting irritating now, all you people keep on saying is that this is top priority, but no phone call nor an email from your organization. I am really beginning to think that something is wrong here and my next step it to reach out to higher authorities, maybe a push from them will get me assistance. Could you please forward me my reconciliation statement starting from 2008 until now, as I need to understand how much do I still owe you for a amount of R 6500. I literally been paying your organization for 17 years for a amount of R 6500.
NM
Nelly M's update14 Aug 2025, 14:16
Reviewer Update
This is getting irritating now, all you people keep on saying is that this is top priority, but no phone call nor an email from your organization. I am really beginning to think that something is wrong here and my next step it to reach out to higher authorities, maybe a push from them will get me assistance. Could you please forward me my reconciliation statement starting from 2008 until now, as I need to understand how much do I still owe you for a amount of R 6500. I literally been paying your organization for 17 years for a amount of R 6500.