MG
Marco G
1 reviews | Active since Aug 2016
08 Aug 2024, 14:46
UNHAPPY CUSTOMER
My UIF was paid into my account 3 weeks ago. Standard Bank froze my account to verify where the money came from. UIF sent the necessary documents to verify and they still have not unfrozen my account! It is absolutely ridiculous! I have called standard bank five times, nobody is taking responsibility! they keep promising to call me back and that have escalated my concern, but nobody ever gets back to me. This is typical bank tactics to keep the money so they can earn interest on my money!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Aug 2024, 14:49Dear Marco
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Aug 2024, 14:49
Official
Dear Marco
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Marco G's updateReviewer Update
08 Aug 2024, 14:57Your response is such a generic reply! I have been more than patient waiting. I now need someone at Standard Bank to actually do their job and unfreeze my account
MG
Marco G's update08 Aug 2024, 14:57
Reviewer Update
Your response is such a generic reply! I have been more than patient waiting. I now need someone at Standard Bank to actually do their job and unfreeze my account
Standard Bank's replyOfficial
08 Aug 2024, 16:19Our team will contact you. Please be on the lookout for our call.
Standard Bank's reply08 Aug 2024, 16:19
Official
Our team will contact you. Please be on the lookout for our call.