UNHAPPY CUSTOMER

Last year I upgraded my banking account, all good end well, until I was due a refund and the money got paid into the old account.<br> I went to another branch to receive my new card and the old card was destroyed<br> <br> Now when speaking to Discovery that refunded me, I was advised that had the old account been closed then the money would have rejected and gone back.<br> <br> I called Standard bank Thursday 11/02/2016 spoke to Phileselo in the call centre that advised that someone would call in 24 hours around 1pm - no one called<br> <br> 15/02/2016 The Monday I called the Call Centre and spoke to Zinhle and she had advised that Tina from Thibault Square would call me at 15:30 - NO ONE CALLED.<br> <br> 16/02/2016 I called 3ce to the call centre, the second time the gentlemen patched me through to JOBURG!! And when I eventually GOT through to Tina!! <br> <br> She had NO empathy for my situation, I was asked to remember events of a YEAR AGO!! She then requested I come into the back and I refused and then I was advised that she has ANOTHER CLIENT waiting for her attention!!!! WHO AM I?? Am I then NOT A CLIENT TOO?? <br> <br> In the years I have been with Standard Bank this is really the 1st time I was ever made THIS angry!!!!!