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Rosalind W

1 reviews | Active since Nov 2016

10 Jul 2021, 11:25

Unhappy customer

I am so unhappy with the service received from Standatd Bank VAF. I called in twice to ask about my account and to confirm a settlement amount. My call got cut twice and not one of the consultants thought to call me back. I emailed there info email address on the APP to no avail I have not received acknowledgement that my email has been received. I am very well aware of the arrear amount on my account, but I want to settle now and the amount is ridiculous I already paid R106k on the car principal debt was R153k before I got cut off the consultant said I still owe R108k how does that make sense. I'm so upset. I went into the branch on the 30th of June the Eastgate branch was closed. Its such a schlap to get help on the phone via email its level 4 I don't want to be out of my house. Hopefully now I will get some help. I just wish we could find a bank that really cares.

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Replies (2)
Standard Bank
Standard Bank's reply10 Jul 2021, 23:15
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
*** 
RW
Rosalind W's update15 Jul 2021, 09:14
Reviewer Update
I have had no call from Standard Bank. It is one thing to acknowledge my query and another to act on it. I am aware of what has happened in our country this week, but it would have been curtious to just drop an email to say we working on your matter or we will get back to you. So much for service