unhappy customer

Im still waitng on feedback (26/08/15) after these options were given:prove the vehicle had no existing damage, may provide pictures and videos to be considered in investigation validated (which i have emailed). If no proof, all premiums collected will be refunded back to the client<br> It was discussed that if the vechile will not be fixed all premiums will be refunded as stated on email dated 26 Aug 15, and im still waiting we need to fix this damage asap as it is starting to rust, thus after 3 months of waiting for investigation. All i want is for the premiums to refunded, as im emailing and calling but getting no repsonse...<br> <br>