Unhappy customer

I have been offered an upgrade by std bank. I spent 20 kin on the call with the consultant. She assured me that I would kot need to go to a branch as my new cards will be delivered. My card was delivered but I could nott activate it. I called and was told that the courier did not verify me and I have to go to the branch. I was quite upset and refused cos I am far from a branch. I then tried to use my credit card after everything was sorted out in the morning, but was told by the teller that the error says my card is not registered. I called in again just to be told that i have to go into a branch. Very disappointed customer that was now paying fro a prestige service that was up to **** and I never even start using the service.