Unhappy Customer

I have made a withdrawal from my trading account but unfortunately the broker paid the funds into my standard bank card which is cancelled due to ***** activity. The funds were paid to standard bank on the 6th of February 2023 and the broker provided me with the reference number which I forwarded to standard bank general banking on the 24th of February 2023. Standard bank general banking managed to trace the funds, the request was made to transfer the funds from my old card to the new card and I was told the funds will reflect in my new card within 3 days (Ref #: ***). I contacted the bank on the 2nd of March and I was told the request was cancelled because it was supposed to be attended by ***** department, the new call was logged (***) on the 2nd of March and was supposed to be resolved on the 3rd of March. I have not received the funds and I keep on getting different stories every time I follow-up with the bank and action dates keep on changing.