Unhappy customer

Item: Standard Bank
Rating: 1
Author: Patience N

Good day,

I’m an unhappy customer banking with Standard bank ID: NUMBER *** (Ms Patience Thobani Ndlovu). On Thursday date 28 November 2019, I received an sms on my phone that the was a payment done to Sterns Ulanga Mall in Mpumalanga amounting to R3999.01 while I was at work in Johanneburg (VH Fibre Optics) in Northriding then I called Standard bank to report ***** and the lady I spoke to opened a case for investigating ***** and till today Standard bank hasn’t called me back regarding my case and its really disappointing because I bank with Standard bank thinking I can trust them with my money but clearly they don’t care about their customers. Please can Standard bank call me with feedback regarding my enquiry my my cell number is ***). How can a big company like Standard bank be so unprofessional.

Regards, Patience Ndlovu

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

05 Dec 2019, 08:19

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply05 Dec 2019, 08:19

Official