UNHAPPY CUSTOMER

I had a BLUE BEAN CREDIT CARD with Standard Bank. I settled my account in 2011 at the Gateway Branch. The consultant assisting me made me cut the card up and write a note saying that I want to have the account closed and sent it through to the relevant department. I tried to apply for a credit card with StD Bank in the last few days, a consultant that called me back said that I have an existing BLUE BEAN card. I explained the the account was settled and that I do not have the card but still nobody can help me in this regard.