Unhappy Customer

On Saturday the 7th July 2018 I went to withdraw instant money at a standard bank ATM at a sasol garage.

When the money came out it was mixed up when i tried pulling out the last R100 the machine closed locking the hundred rands, I could see a part of it and another part was stuck inside.

The manager from the garage called standard bank explained to them what had happened and I also spoke to a lady named Sandile from the instant money department who told me that she would log a call and I will get my money after 2 days.

On Tuesday I called and spoke to a lady named Abidha who told me my query would be resolved by the end of the day, which was not.

Yesterday on the 11th I called again and spoke to a lady called Makgala who also told me that my query was not resolved and that I have to wait another 72 hours for someoneto go to the atm again which I cannot afford to wait for.

Today the 12th Makgala called me back and told me that she still had no feedback and that she is still calling the other department to find out what the feedback is, she then told me that I might have to go to the Pretoria branch where do not even live at. She made me hold the phone for about 10 minutes of which she then after dropped the call and never called back.

I as a concerned customer called again and spoke to Mmabathu who also made me hold for over 5 minutes after she said she is checking the system. I dropped the call and called again and was put through to Sibusiso who said he will put me through to the person dealing with this query but it also just rang for over 10 minutes.

I wasnt this query resolved by the end of today.