NM
Nokuzola M
1 reviews | Active since Jun 2025
11 Jun 2025, 14:34
Unhappy customer
Good day
My mother had a funeral policy since 2001 , she's 74 and will be turning 75yrs in December . There were *****ently issues with her bank card and policy were lapsed , we are based in Cape town and only realised when we went home that policy is no longer active , we tried calling Standard bank to reinstate but they refused , after 24yrs of paying the funeral plan ..This is fustrating for her ., can you please assist ...
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Standard Bank's replyOfficial
11 Jun 2025, 14:44Dear Nokuzola,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Insurance team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Insurance team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jun 2025, 14:44
Official
Dear Nokuzola,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Insurance team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our Insurance team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***