Unhappy customer

We visited Standard bank Nquthu Branch, the guy with no name tag on helped us. My father had a form from Provident fund of which required a bank stamp as well as the bank statement. Then after that my Father wanted to change the incontact number. The unprofessional and unfriendly guy asked whose number are adding on the system, I've said is mine, the guy refused to do so, He said my Father need to put his number not a Third party. My Father never had a phone nd he will be turning 80 years soon, so now he have to buy a cellphone for only Standard bank purpose? He tried to explain why is he changing the number but the guy said "he doesn't wanna know the story. I'm not sure if its Standard bank policy or not.

My Father was present nd his the one who gave that guy an instruction but he refused. According to my understanding the customer has a right to change whatever he needs to change.

I don't think it's how Standard operate. He deleted the number that was on the system but now my Father does not have an incontact.

As per my observation, the unfriendly guy is a branch manager and that alone is disgusting. I would understand if I was alone but the account holder was present and his number who gave the guy the instruction.

We don't need unprofessional people in the banking industry. I last check it was one of the bank policy to have a name tag when you are helping customers.

Unhappy customer

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Sent from my Samsung Galaxy smartphone.