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Sarah N
1 reviews | Active since Sept 2023
26 Jan 2026, 21:06
Unhappy client
Unhappy IRATE CUSTOMER I went to the branch for an enquiry.I was asked weather I want to upgrade my card I said yes I don't mind.Gone over a month I never get no sms to pick up my card yet on my app I see my account Is already upgraded.So I visited the branch they advised me my card was not ordered and they made me call the card division.They took my work address down and ASSURED ME I WILL HAVE MY CARD DELIVERED.IT IS ALMOST A MONTH AND NOTHING...NO CONFIRMATION NO DELIVERY NOTHING....Why am I paying higher bank chargers but still using my old card that is absolutely old that I cannot even see my card number etc...I am disgusted that until now I have not received my card.Am I not valued as a customer ???
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Jan 2026, 07:06Dear Sarah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply27 Jan 2026, 07:06
Official
Dear Sarah,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Sarah N's updateReviewer Update
27 Jan 2026, 09:51How will you get back to me when you don't have my details ....is this. auto response
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Sarah N's update27 Jan 2026, 09:51
Reviewer Update
How will you get back to me when you don't have my details ....is this. auto response
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Sarah N's updateReviewer Update
27 Jan 2026, 12:10Can you'll please call me
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Sarah N's update27 Jan 2026, 12:10
Reviewer Update
Can you'll please call me