UNHAPPY CLIENT!!!

Morning, To whom it may concern.My colleague was ****med and lost her money. She then opened a case so you guys can investigate and search further on how she can retrieve her money, which was a big lump sum. A week later she got a call from Standard bank saying that the case can't be solved. She is very unhappy with the results because she lost a lot of money in January and she needs the money back to pay for her child's fees and feed her family. As a standard bank customer, you have failed her and lost trust with the bank because this was unsolved and she can't get her money back. This raises trust problems, she no longer trusts that this is the bank for her if you can't help her get her money back. So is she just supposed to forget about the big lump sum she lost? How can you make her life better as a bank if you can't help her with a ***** problem?Why should she still stay with Standard bank? She has receipts as proof that she went to the bank to block her bank card but has still not received sufficient assistance. Kindly provide a prompt solution or provide alternative contact details as I would like to have this matter escalated and solved.

These are all the questions she's asking herself about you as Bank.