Unhappy client

Hi On the 26/12/2022 someone tapped my bank card and used about R2800 and I went to the bank on the 27/12/2022 and it was closed on the 28/12/2022 I called and spoke to a consultant who told me they will give feedback within 7 days he also gave me a case number *** but till to date no feedback provided I have send numerous emails with no response on the 09/01/2023 Standard bank deposited R80 into my account.